Welcome to the Bear Hospital

How It Works

How to Admit a Patient to the Bear Hospital

* Please Note: Our lifetime guarantee applies only to products made by Vermont Teddy Bear. Also, as designs change and are at times discontinued, we cannot apply this guarantee to outfits or accessories, only to the Bear or Stuffed Animals themselves. On the rare occasion that a specific fur-color or design is discontinued, making it impossible for us to repair your injured friend or replace it with an exact look-alike, we will happily send one of our newer Bears or Stuffed Animals of equal value. Please contact a Bear Counselor via chat or email us at customerservice@vermontteddybear.com for more information.

Meet Dr. Pam

Not your average doctor, Pam is in charge of our Bear Hospital. During her 25+ year career with us, she has seen and repaired it all. From general wear to tears, bites, you name it, she has used her expert seamstress skills to successfully restore countless injured Bears and Stuffed Animals.

When Dr. Pam receives a plush, she first triages it using the admitting form. Information like the patient's name, age, fur color, known allergies (lots of Bears come in with peanut allergies), and permission to perform surgery are all very important to her.

From there, Dr. Pam gets to work fixing. With great attention to detail, she meticulously nurses her patients back to perfect, huggable health within about 3-4 weeks.

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Frequently Asked Questions

What Vermont Teddy Bear products are covered by the Lifetime Guarantee?

100% of our Bears and Stuffed Animals come with an unconditional guarantee for life.


Why does it take so long to repair my stuffed animal?

To be a Bear doctor is a highly skilled role. It requires amazing seamstress skill, which takes years upon years to develop. That is why we have the one and only Dr. Pam. Her attention to detail and gentle care of injured plush lives up to our highest quality standards, which takes time.

If my Stuffed Animal is beyond repair, will you contact me before sending me a replacement?

Most certainly, yes. We know Vermont Teddy Bear Stuffed Animals are part of your family and how important this information would be. In the case that your plush is beyond repair, we will contact you to discuss replacement options as well as if you would like us to return the original home.

What happens if I forget to put the form in with my stuffed animal?

Ooops, silly you. That's okay. To ensure your plush is documented and can make its way home, let us know it's coming to the Bear Hospital by contacting us. We'll keep an eye out for it.


Do I really need to use a pillowcase while washing?

YES! Washing machines can be very rough, the pillowcase protects your Bear or Stuffed Animal from damage. Also, no one likes getting soap in their eyes, ears, or nose.

What happens if I put my Vermont Teddy Bear in the dryer?

Bears and Stuffed Animals really, really don't like heat. Why? Well, it can melt or damage their beautiful fur and soft stuffing beyond repair.

Are Vermont Mittens Company products guaranteed for life?

No. However, to ensure you love your purchase, all Mittens and Headbands come with a 60-day Love-It Guarantee.