Lifetime Guarantee
How It Works
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OFF TO THE DOCTOR
If injured, ship your Stuffed Animal to our Bear Hospital in Shelburne, VT.
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HOSPITAL CHECK-IN
Once here, our caring and loving Bear doctor will nurse it back to health.
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HOMEWARD BOUND
Your Stuffed Animal will arrive home ready to share endless hugs and cuddles.
Want to see all of our Guaranteed for Life friends?
Steps to Admit a Patient to the Bear Hospital
- Print & Fill Out Form
When you send your Stuffed Animal on their road trip to Vermont, please include all your information (stuffed friends aren't good with directions, without a name and address finding their way home is difficult).
Click here to download bear hospital form - Remove Clothing & Accessories
Before packing them up, be sure to take off your Stuffed Animal's outfit* and send them BEAR naked. - Pack & Ship Carefully
Parting with your Stuffed Animal is tough, but rest assured, when you ship using a reputable carrier and the above form is in the box, your beloved friend will be well taken care of. - Let The Healing Begin
Patients at our Bear Hospital are nursed by trained staff that assess injuries, perform surgery, and help with physical therapy. If by chance your Stuffed Animal is too badly damaged, we will replace them with a new one for FREE.
* Please Note: Our lifetime guarantee applies only to products made by Vermont Teddy Bear. Also, as designs change and are at times discontinued, we cannot apply this guarantee to outfits or accessories, only to the Bear or Stuffed Animals themselves. On the rare occasion that a specific fur-color or design is discontinued, making it impossible for us to repair your injured friend or replace it with an exact look-alike, we will happily send one of our newer Bears or Stuffed Animals of equal value. Please contact a Bear Counselor via chat or email us at customerservice@vermontteddybear.com for more information.
Meet Dr. Pam
Not your average doctor, Pam is in charge of our Bear Hospital. During her 25+ year career with us, she has seen and repaired it all. From general wear to tears, bites, you name it, she has used her expert seamstress skills to sucessfully restore countless injured Bears and Stuffed Animals.
When Dr. Pam receives a plush, she first triages it using the admitting form. Information like the patient's name, age, fur color, known allergies (lots of Bears come in with peanut allergies), and permission to perform surgery are all very important to her.
From there, Dr. Pam gets to work fixing. With great attention to detail, she meticulously nurses her patients back to perfect, huggable health within about 3-4 weeks.
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STEP 1: WASH
Put your Bear or Stuffed Animal in a pillowcase (you don't want to get soap in their eyes), then put them in the washing machine* on delicate.
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STEP 2: AIR DRY
Once they are done in the machine, take your plush out and hang by the ears (they will love doing the boogie in the breeze for a little while). DO NOT put it in the dryer, Vermont Teddy Bears cannot take the heat!
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STEP 3: PAMPER
When dry, use a brush to fluff (be careful not to get the eyes). Hint: most Stuffed Animals really like to be scratched or brushed behind their ears. It feels BEAR-y good.
The Vermont Mitten Company
Wash with Care
Proud to craft wonderfully unique, one-of-a-kind products, this winter gear requires special washing. Read below to learn more.
Step 1:
Fill a large bowl with cold water* and sprinkle in a wool detergent.
Step 2:
Place the Mittens or Headband into the water and swish around.
Step 3:
Rinse twice to remove any soap (don't ring out the water).
Step 4:
Lay flat to dry.
*Please note: Use of a washing machine as well as heat (hot water or dryer) will damage the wool.